24/7 Customer Support

Round-the-clock technical support to minimize downtime

MiCROTEC provides technical support through remote diagnostics and secure remote access, with onsite intervention when needed. Experienced technicians and engineers for log, lumber, and PLC systems diagnose issues, stabilize production, and restore full system performance with minimal disruption. Support is delivered via hotline, remote access, or emergency onsite visits. This approach reduces operational risk and boosts confidence in stable, reliable day-to-day operations.

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Customer Benefits

Minimized downtime through direct 24/7 access to expert technical support
Reduced operational risk, ensuring stable and reliable day-to-day operations
Fast and effective response in critical situations, reducing unplanned stoppages and production losses
Flexible support channels, including hotline assistance, secure remote access, and emergency support, when remote resolution is not sufficient

Always On. Always Supported.

First-level support provided by experienced technicians.

Remote Technical Support

Immediate remote assistance allows issues to be diagnosed and resolved quickly, minimizing disruption and keeps production running.

Emergency Onsite Support

If remote support cannot fully resolve the issue, MiCROTEC service engineers intervene onsite

Customer Quote

We developed a close relationship with the MiCROTEC team. The support we received was outstanding

Hyne Timber, Australia

In terms of customer support, it is highly commendable that it is available 24/7, help is provided quickly.

best wood Schneider, Germany

Support has been answering every time we’ve had some issues

Hilmer Andersson, Sweden

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Customer Portal

Centralized digital access for efficient support and service management

Support Brochure

Learn more about our 24/7 Support

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Product references 24/7 Customer Support

Products references

Lucidyne: Hyne Timber Choosing Again

With a legacy spanning 143 years, Hyne Timber continues to leverage cutting-edge technology to deliver exceptional structural timber products. Hyne’s partnership with MiCROTEC and their trust in the Lucidyne scanner began in 2007 with the installation of their first scanner.

Products references

Goldeneye Transverse: Optimized Processes at best wood Schneider

best wood Schneider's Meßkirch (Germany) site is setting new standards in wood processing and has made impressive strides through the use of innovative MiCROTEC solutions, including the Goldeneye 900, lineal Goldeneye, and Logeye Stereo.

Products references

Logeye: Hilmer Andersson

Hilmer Andersson in Sweden chooses Logeye on the path to automated log sorting.