Customer Care

MiCROTEC delivers projects with precision and reliability. Our experts install and optimize every system, while providing hands-on training and practical guidance to your operators.

After acceptance, our team ensures continuous on-site and remote support to support long-term performance.

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24/7 Customer Support

MiCROTEC Support

Your success is our priority. Our Customer Support team is always available with professional, timely, and reliable support.

Support Beyond Installation

We provide 24/7 assistance, upgrades, comprehensive services, the MiCare Service Package, and fast access to spare parts.

Services

Our services ensure long-term performance, stable measurement quality, and continuous improvement.

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Upgrades

Enhance functionalities, extend the system’s lifetime, add new features, and maintain compatibility with current technologies.

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Spare Parts

High-quality components and local support.

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MiCare

The service package tailored to your needs.

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Customer Portal

Digital access for support and service management.

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24/7 Customer Support

Our Customer Support team is always available with professional, timely, and reliable support.

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United States

QC Assist: Quality Control 2.0

Successful and reliable quality management is a key factor of success in the timber industry. For this reason, MiCROTEC developed QC Assist, a digital tool for quality control which not only monitors the sorting accuracy and reliability of systems, but also provides valuable input for optimization. Read more about the installation at F.H. Stoltze Land & Lumber / US.